Our team

The people behind NovaPay.

A focused team building connected payment experiences for Irish businesses.

Jonathan O’Connor

Director of Sales and Partnerships

Jonathan O’Connor is Director of Sales and Partnerships at NovaPay, where he leads the company’s sales strategy and oversees the continued development of its commercial partnerships throughout Ireland. A business graduate of Dublin Institute of Technology, Jonathan brings more than 20 years of senior management and sales experience across a wide range of sectors. Throughout his career, he has successfully built and developed high-performing teams, improved commercial performance, resolved operational challenges and helped businesses achieve sustainable long-term growth. Jonathan also brings considerable experience within the Irish payments industry, having worked closely with businesses of every size to deliver dependable payment solutions, responsive customer support and genuine long-term value. His detailed understanding of both payments and hospitality enables him to recognise the everyday operational pressures faced by merchants and ensure that NovaPay’s solutions meet their practical needs. As Director of Sales and Partnerships, Jonathan is responsible for expanding NovaPay’s national sales and partnership network. This includes identifying and welcoming new strategic partners, overseeing training and ongoing support, and helping partners develop successful, long-term relationships with NovaPay and its customers. Jonathan’s focus is on establishing NovaPay as one of Ireland’s most trusted and progressive payment providers, combining the latest payment technology with competitive commercial solutions and a genuinely personal standard of service.

LinkedIn Email

01 234 7010Ext. 1008

Karen Piccitto

Operations Manager

Karen Piccitto is Operations Manager at NovaPay, where she plays a vital role in strengthening the structures, procedures and operational standards that support the company’s continued growth. With more than 15 years of professional experience managing multi-departmental businesses, Karen brings extensive expertise in coordinating teams, improving internal processes and ensuring that departments work efficiently together. Her organised and practical approach helps create the strong operational foundation needed to deliver a consistently high standard of service to NovaPay customers. As NovaPay expands its team, services and national presence, Karen is responsible for ensuring that its day-to-day operations remain structured, efficient and scalable. Working closely with teams across the business, she helps maintain clear processes, strong communication and consistently high operational standards. Karen’s experience, meticulous attention to detail and commitment to operational excellence make her a key member of the NovaPay management team and an important part of the company’s ambitious plans for the future.

LinkedIn Email

01 234 7010Ext. 1009

Anita McCann

Customer Service & Support Manager

With more than two decades of experience across customer service, team leadership, sales administration and operational support, Anita McCann brings considerable knowledge and expertise to her role as Customer Service & Support Manager at NovaPay. Throughout her career, Anita has worked with several high-profile organisations across a broad range of industries. This has given her an excellent understanding of the demands placed on modern businesses and, importantly, the responsive and dependable support they expect from their payment provider. Based at NovaPay’s Head Office in Dublin, Anita oversees the company’s customer service and support functions, helping to ensure that customers throughout Ireland receive the same consistently high standard of service. Known for her personable approach, excellent communication skills and meticulous attention to detail, Anita firmly believes that outstanding customer care is built on trust, empathy, accountability and a genuine commitment to finding solutions. As a key member of NovaPay’s management team, Anita plays a central role in the continued development of the company’s customer experience and support operations. Her experience, professionalism and customer-first approach help ensure that NovaPay delivers dependable, personal and responsive support as the business continues to grow.

01 234 7010

Arminija Zaltauskaite

Customer Service Team Leader

Arminija joins NovaPay as Customer Service Team Leader, bringing several years of valuable experience across hospitality, customer care, professional services and the payments industry. Her background includes working in leading hotels and large corporate environments, where she developed strong skills in communication, problem-solving and supporting customers through a wide range of queries and situations. Having most recently worked in a senior customer service position within the payments sector, Arminija understands the importance of responding quickly, identifying the root cause of an issue and ensuring that every query is followed through to a satisfactory conclusion. As Team Leader, she will support the day-to-day coordination of NovaPay’s customer service team, working closely with the wider customer service and support management team to maintain consistently high standards. Her calm, organised and customer-focused approach will help ensure that every NovaPay customer receives the responsive, personal and dependable service our business is built upon.

LinkedIn Email

Paula Scannell

Tele-Appointing Manager

Paula Scannell is Tele-Appointing Manager at NovaPay, where she leads and coordinates the company’s nationwide team of tele-appointers. Paula is responsible for ensuring that NovaPay’s field agents have a consistent and well-managed schedule of qualified appointments. She oversees the day-to-day performance of the tele-appointing team, coordinates activity across the country and ensures that appointments are properly scheduled, communicated and followed through. Working closely with the Operations Manager, Paula provides regular updates on performance, appointment activity and any areas requiring additional support. This close working relationship helps ensure that the tele-appointing and field sales teams remain aligned and that opportunities are managed efficiently from the initial conversation through to the customer meeting. Paula brings a strong professional background to the role, having held a variety of management and coordination positions within several large organisations. Known for her proactive approach, excellent organisational skills and determination to see tasks through to completion, she plays an important part in supporting NovaPay’s sales operation and continued national growth.

LinkedIn Email

01 234 7010Ext. 1001

Peadar Hennessy

Managing Director, NovaPay

Peadar Hennessy is Managing Director of NovaPay, bringing more than a decade of senior leadership and commercial experience across the payments industry. Throughout his career, Peadar has held high-level management positions across multiple areas of payments. He has successfully led teams, developed departments and helped businesses strengthen their operations while achieving sustainable commercial growth. With a strong understanding of payment technology, operational delivery and the evolving needs of merchants, he combines industry expertise with a practical, customer-focused approach. His leadership is centred on building a progressive Irish payments business that delivers reliable technology, responsive support and straightforward payment solutions for businesses of every size.

LinkedIn Email

01 234 7010Ext. 1003

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